RETURNS

Our policy lasts 30 or 45 days, depending on the shipment destination. Domestic shipments are considered to be any shipment where the destination is within Canada or the US. International deliveries are considered to be any shipment where the destination is outside of Canada or the US.

For domestic shipments, if 30 days have gone by since your order was delivered or for international deliveries, if 45 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The following items cannot be returned:

-False eyelashes

-Eyelash glue

-Jewels

-Stockings

-Sunglasses

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@carnivalmakeupkits.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 1004 - 5863 Leslie St. , Toronto, ON, M2H 1J8, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you. It may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.